Terms & Conditions

1. Acceptance of Terms

By accessing this website, submitting an inquiry, signing a proposal, or engaging Extranet Digital's services, you ("Client") agree to be legally bound by these Terms and Conditions. If you do not agree to these terms, do not use our website or engage our services.

These Terms, together with any signed Service Agreement, Proposal, or Statement of Work, constitute the entire agreement between Extranet Digital and the Client.

2. Our Services

Extranet Digital provides digital marketing, branding, and related creative services. The specific scope, deliverables, timelines, and fees for each engagement are defined in individually issued Proposals or Statements of Work (SOWs).

Service Scope

• All service deliverables will be outlined in a written proposal or agreement before work commences
• We reserve the right to decline any project or request at our sole discretion
• Changes to agreed scope must be submitted in writing and may be subject to additional fees
• Timelines provided are estimates and may vary based on client response times, revisions requested, and platform approvals

Third-Party Platforms

Where services involve third-party platforms (Google Ads, Meta Ads, WhatsApp Business API, etc.), their respective Terms of Service apply. Extranet Digital is not responsible for changes, suspensions, or policy updates made by these platforms that affect service delivery.

3. Client Obligations

The Client agrees to fulfill the following obligations to enable effective service delivery:

• Provide timely access to required accounts, assets, brand materials, and approvals
• Review and approve deliverables, proofs, and reports within agreed timelines (typically 3–5 business days)
• Ensure all content, images, and information provided to Extranet Digital are accurate, lawful, and do not infringe on third-party rights
• Maintain sufficient advertising budget in ad accounts to sustain agreed campaign performance
• Promptly inform Extranet Digital of any material changes to the business, products, or services being promoted
• Designate a single point of contact for project communication

Delays caused by the Client's failure to provide approvals, materials, or access on time may result in revised timelines and will not be considered a breach of contract by Extranet Digital.

4. Payments & Billing

Fee Structure

Service fees are agreed upon in advance and outlined in the Project Proposal or Service Agreement. Fees may be structured as:

• Monthly Retainer: Billed on the 1st of each month for ongoing services
• Project-Based: As outlined in the proposal (typically 50% advance, 50% on completion)
• Performance-Based: Only where explicitly agreed in writing

Payment Terms

• Invoices are due within 7 days of issue unless otherwise agreed in writing
• Late payments beyond 15 days may attract a late fee of 2% per month on outstanding amounts
• Work may be paused or suspended if invoices remain unpaid beyond 15 days
• Advertising spend budgets (Google, Meta) are billed separately and must be maintained directly by the client in their ad accounts, or transferred to us in advance of campaign deployment

GST

All fees are exclusive of applicable GST (Goods and Services Tax) as per Indian tax law. GST at the prevailing rate will be added to all invoices.

5. Refund Policy

Specific Provisions

• Advance Payments: Advance fees are non-refundable once work has commenced on the project
• Monthly Retainers: Retainer fees paid for the current month are non-refundable. Cancellation is effective from the next billing cycle with 30 days written notice
• Advertising Spend: Funds already deployed on advertising platforms (Google Ads, Meta Ads) are non-refundable as they are paid directly to the respective platforms
• Cancelled Projects: If a project is cancelled by the Client before completion, fees for work completed to date will be invoiced and are payable

Exceptions may be considered on a case-by-case basis where Extranet Digital has materially failed to deliver agreed services. Any refund will be limited to fees paid for the specific undelivered service.

6. Intellectual Property

Client-Provided Materials

The Client retains ownership of all brand assets, logos, content, and materials they provide to Extranet Digital. The Client grants us a limited license to use these materials solely for the purpose of delivering the agreed services.

Work Product Ownership

Upon receipt of full payment, ownership of all final deliverables (designs, copy, creative assets) created specifically for the Client transfers to the Client. Extranet Digital retains:

• The right to display work in our portfolio and case studies (unless the Client requests confidentiality in writing)
• Ownership of all underlying tools, templates, frameworks, and proprietary methodologies used in delivery
• Ownership of any deliverables for which full payment has not been received

Third-Party Assets

Where stock images, fonts, or third-party assets are used in deliverables, their respective licenses apply. Extranet Digital will use commercially licensed assets but is not responsible for Client's subsequent unauthorized use of these assets beyond the agreed project scope.

7. Confidentiality

Both parties agree to maintain the confidentiality of each other's proprietary information, business strategies, pricing, campaign data, and client lists. Neither party will disclose confidential information to third parties without prior written consent, except as required by law.

This confidentiality obligation survives termination of the engagement for a period of 3 years.

8. Limitation of Liability

Extranet Digital provides services with reasonable care and skill, but cannot guarantee specific results (such as specific rankings, leads, sales, or ROAS) due to the variable nature of digital marketing and external market conditions.

Limitations

• We shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our services
• Our total liability in any matter shall not exceed the fees paid by the Client for the specific service that is the subject of the claim in the preceding 3 months
• We are not liable for outcomes resulting from the Client's failure to approve work on time, provide accurate information, or maintain adequate ad spend
• We are not liable for platform policy changes, algorithm updates, or third-party outages that affect campaign performance

9. Termination

Termination by Client

The Client may terminate ongoing services by providing 30 days written notice via email to info@extranetdigital.com. All outstanding fees for work completed up to the termination date remain payable.

Termination by Extranet Digital

Extranet Digital reserves the right to terminate services immediately and without notice if:

• The Client fails to pay overdue invoices after two written reminders
• The Client requests actions that violate applicable laws, platform policies, or ethical standards
• The Client engages in abusive, harassing, or threatening behavior toward our team

Effect of Termination

Upon termination, each party will return or destroy the other's confidential materials. Extranet Digital will provide an orderly handover of campaign access and data within 10 business days of termination, once all outstanding dues are cleared.

10. Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these terms or our services shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.

Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of 30 days.

11. Amendments

Extranet Digital reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with the updated effective date. Continued use of our services after any changes constitutes acceptance of the revised terms.

Material changes affecting active service agreements will be communicated to clients directly via email with at least 14 days notice.

12. Contact

For questions about these Terms and Conditions, please contact: