Privacy Policy

1. Overview

Extranet Digital ("we," "us," or "our") operates the website extranetdigital.com and related digital properties. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our website.

2. Data We Collect

Information You Provide Directly

When you interact with our website, fill out our forms, or engage our services, we may collect:

• Contact Information: Full name, email address, phone/mobile number, company name
• Service Inquiry Details: The service you're interested in, your business goals, budget range
• Communication Records: Emails, WhatsApp messages, call notes, and meeting records
• Billing Information: Business address, GST number, payment details (processed securely via payment gateways)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and click paths
• Referring URLs and search terms used to find us
• Device type (desktop, mobile, tablet)

Information from Third-Party Platforms

If you interact with our ads on Google, Meta (Facebook/Instagram), or LinkedIn, we may receive aggregated data about ad interactions through these platforms' standard reporting tools.

3. How We Use Your Data

We use the information we collect for the following legitimate business purposes:

• Service Delivery: To provide, manage, and improve the digital marketing and branding services you engage us for
• Communication: To respond to your inquiries, send project updates, reports, and invoices
• Marketing (with consent): To send newsletters, service updates, and promotional content where you have opted in
• Analytics: To understand how visitors use our website and improve our content and user experience
• Legal Compliance: To fulfill our legal obligations, resolve disputes, and enforce our agreements
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity

We do not use automated decision-making or profiling that would have significant legal effects on you.

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Trusted third parties who assist in our operations (hosting providers, email services, payment processors) under strict confidentiality agreements
• Platform Partners: Google, Meta, and LinkedIn as required to run your advertising campaigns on your behalf
• Legal Authorities: Government or law enforcement bodies when legally required or to protect our rights

All third-party service providers we use are bound by contractual obligations to keep your personal information confidential and use it only for the specific purpose for which we disclose it.

5. Cookies Policy

Our website uses cookies — small text files stored on your device — to enhance your experience and gather analytics data.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function. Cannot be disabled.
• Analytics Cookies: Google Analytics 4 to understand traffic patterns and user behavior (anonymised)
• Marketing Cookies: Meta Pixel and Google Ads conversion tracking to measure the performance of our ad campaigns
• Preference Cookies: To remember your settings and preferences on return visits

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more information, visit allaboutcookies.org.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Restricted access to personal data on a need-to-know basis
• Regular security reviews of our systems and processes
• Secure data storage with reputable cloud service providers

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data with industry-standard practices.

7. Your Rights

Under applicable Indian data protection laws and international best practices, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request that we correct any inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Right to Withdraw Consent: Withdraw marketing consent at any time by emailing us or clicking "Unsubscribe"
• Right to Data Portability: Request your data in a commonly used electronic format
• Right to Object: Object to specific processing activities, including direct marketing

To exercise any of these rights, please contact us at info@extranetdigital.com. We will respond within 30 business days.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Client Project Data: Retained for 5 years after project completion for legal and audit purposes
• Inquiry/Lead Data: Retained for 2 years if no engagement follows
• Marketing Opt-in Data: Retained until you withdraw consent
• Website Analytics: Retained per Google Analytics default settings (14 months)

When your data is no longer required, we securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, and partner portals. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party sites and encourage you to read their respective privacy policies before providing any personal information.

Third-party platforms we commonly reference include: Google Ads, Meta Business Suite, LinkedIn Campaign Manager, WhatsApp Business, and Instagram. Each has its own privacy policy and data processing practices.

10. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how we handle your information, please contact us:

This policy was last updated on January 1, 2025. We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised effective date.